Refund Policy for Manoj Sweets & Ice Cream

At Manoj Sweets & Ice Cream, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines our guidelines regarding refunds and returns.

1. Refund Eligibility:

We offer refunds under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.

• Incorrect Orders: In the event that you receive an incorrect order, please notify us immediately. We will rectify the error by either sending the correct order or issuing a refund.

2. Return Process:

To initiate a return or refund, please follow these steps:

• Contact Us: Reach out to our customer service team via email or phone, providing details about the issue with your order.

• Return Authorization: If your request is eligible for a refund, we will provide you with a return authorization and instructions on how to return the product.

• Return Shipping: You will be responsible for shipping the item back to us, unless the return is due to our error or a defective product.

3. Refund Processing:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be issued in the original form of payment used for the purchase.

• Damaged or Defective Products: If your refund is approved for a damaged or defective product, we will initiate the refund process promptly.

• Incorrect Orders: For refunds related to incorrect orders, we will process the refund upon receiving the returned item.

4. Non-Refundable Items:

Please note that certain items are non-refundable:

• Perishable Goods: Due to the nature of our products, perishable goods such as sweets and ice cream are non-refundable.

• Custom Orders: Orders that are customized or made-to-order may not be eligible for refunds unless they are damaged or defective.